FAQ's
Candles & Fragrance
What products do you offer?
We offer a curated range of home fragrance products, including candles, diffusers, and room sprays. Each item is designed with high-quality ingredients and thoughtful scents to elevate your everyday rituals.
Are your candles made from natural ingredients?
Most of our candles are made with a premium natural soy wax blend for a clean, eco-friendly burn and infused with scents from the world’s best fragrance houses.
Is the glass used for your candles safe?
Yes, all our glass containers undergo rigorous safety testing.
To ensure safety:
○ Place the candle on a temperature-safe surface away from other heat sources.
○ Avoid burning the last 1/4” of wax to prevent glass cracking.
○ Do not expose the candle to extreme temperatures.
Are your scents overpowering?
Not at all. We carefully balance our fragrances to be luxuriously light yet lasting, creating a clean, elevated aroma without overwhelming the senses.
Beauty & Personal Care
What products do you offer?
We offer a curated range of beauty, skincare, and beauty accessories. Each item is designed with high-quality ingredients and thoughtfully crafted to elevate your everyday routine.
Where are your products made?
Our products are manufactured in facilities that meet strict quality standards. We partner with trusted global manufacturers to ensure exceptional quality while maintaining value for our customers.
What is the shelf life of your body care products?
We recommend using your products within 12–18 months of opening for best results. Keep them in a cool, dry place away from direct sunlight.
Shipping Information
How long will my order take to arrive?
Orders are processed within 1–3 business days, and delivery typically takes 3–7 business days, depending on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.
How much is shipping?
We offer Free Shipping on all orders above $75
and $7 flat rate shipping
Returns
What is your return policy?
Unopened and unused items can be returned within 14 days of shipment.
Customers are responsible for return shipping costs.
Who should I reach out to regarding a refund?
Contact Sales@lovememoreny.com. for more information.
Refunds will be processed to your original payment method within 5 business days of receiving the return.